Voice AI can slip up with wrong answers when it mishears or misinterprets...

https://elliottkykp923.yousher.com/my-agent-said-it-updated-an-address-but-nothing-changed-what-happened

Voice AI can slip up with wrong answers when it mishears or misinterprets details like order IDs. One practical fix is using readback: the system repeats the order ID for confirmation before finalizing