Voice AI can slip up by mishearing details or misunderstanding context, leading...

https://storyquanta.com/s/X1O2BK8AYUQ5jGSNvQm0t

Voice AI can slip up by mishearing details or misunderstanding context, leading to wrong answers that confuse customers. A practical way to catch errors early is using readbacks—like repeating order IDs aloud—so users can confirm before moving on