Voice AI can mess up answers when it misunderstands info or trusts uncertain...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can mess up answers when it misunderstands info or trusts uncertain data. A simple way to catch mistakes is adding a readback step—like repeating order IDs aloud before finalizing