Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with natural spoken help. Customers can explain an issue, get an answer, or reach a person. Gartner predicted 80% of service teams would use generative AI by 2025.