Listen without trying to fix everything, ask what would help, and offer one...

https://www.sierrabookmarking.win/listen-first-ask-what-may-help-now-offer-one-act-like-a-ride-or-help-with-a

Listen without trying to fix everything, ask what would help, and offer one small step, like sitting together during a support call. Say, “I’m here. Want me to sit with you while you call?” Keep kind boundaries. Support may take more than one conversation