Listen, then ask what may help now: tea, a ride, or a sit as they call for...

https://ace-wiki.win/index.php/Partial_Hospitalization_vs._Intensive_Outpatient:_What_Is_the_Difference%3F

Listen, then ask what may help now: tea, a ride, or a sit as they call for help. Say, “I’m here. Want me to stay as you make the call?” Offer one next step, not a fix. Set kind limits and say what you can do