In 2026, AI customer service platforms aren’t about replacing agents but...

https://charlie-wiki.win/index.php/Forethought_Autoflows_-_Is_It_Automation_or_Just_Better_Macros%3F

In 2026, AI customer service platforms aren’t about replacing agents but helping them do more—think assist vs resolve. Teams are hitting 70% task automation in just a week, cutting repetitive work and freeing up time for real problem-solving