I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://trentonsexcellentthoughtss.evergrovio.com/posts/how-do-i-get-from-30-to-60-support-automation-without-breaking-refunds

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets