AI voice agents are improving phone support by cutting end-to-end latency,...

https://businessabc.net/the-phone-is-the-hardest-place-to-put-an-ai-agent-and-the-most-valuable

AI voice agents are improving phone support by cutting end-to-end latency, making conversations feel more natural and responsive. They now handle barge-in, so callers don’t have to wait to speak over the system