After 12 years running CX operations, I’ve seen AI platforms go from gimmicks...

https://www.insert-bookmark.win/after-testing-ai-customer-service-platforms-for-years-i-ve-seen-how-quickly

After 12 years running CX operations, I’ve seen AI platforms go from gimmicks to game-changers. In 2026, top tools can automate up to 70% of routine tasks within a week, slashing costs from dollars per contact to mere cents